We’re here to help. If you have questions about an order, shipping, returns, refunds, cookware care, or any of our products, please contact our customer support team by email.
Customer Support Email service@coastlyshop.com
Customer Support Hours Monday–Friday 9:00 AM–6:00 PM (Hong Kong Time, UTC+8) We normally respond within 1–2 business days. Messages received on weekends or public holidays will be answered on the next business day.
If you are contacting us about an existing order, please include:
- Your full name
- Order number
- Email address used when placing the order
- A brief description of your request
- Clear photos or videos if the item arrived damaged or incorrect
Business Information Legal Business Name: Man Kee Steel Works Co Business Address: G/F, 305 Shanghai St, Yau Ma Tei, Kowloon, Hong Kong
We value every customer and will do our best to provide clear and timely assistance.