We want you to feel confident when shopping with us. Please review the following policy before placing an order.
Seven-Day Return Request Period You may request a return within 7 calendar days after confirmed delivery. To qualify for a return, the item must be:
- Unused and unwashed
- In its original condition
- In its original packaging
- Accompanied by proof of purchase
Kitchenware or cookware that has been used, washed, heated, altered, damaged after delivery, or returned without its original packaging is not eligible for a return unless it arrived defective or damaged.
How to Request a Return Before returning an item, email service@coastlyshop.com with:
- Your order number
- The reason for the return
- Photos or videos showing the product and packaging
- Your requested resolution
Do not send a return without receiving return instructions from us. Unauthorized returns may not be accepted.
Damaged, Defective, or Incorrect Items Please inspect your order after delivery. If an item arrives damaged, defective, or different from what you ordered, contact us within 7 calendar days of delivery and provide clear photos or videos. After verification, we may offer an appropriate solution, including a replacement, partial refund, or full refund.
Return Shipping Costs If the return is caused by a verified defect, shipping damage, or our fulfillment error, we will be responsible for the approved return or replacement costs. For returns based on personal preference or change of mind, the customer is responsible for return shipping costs. Original shipping charges are non-refundable unless required by applicable law.
Refunds Once an approved return is received and inspected, we will notify you of the result. Approved refunds will be issued to the original payment method. Depending on the bank or payment provider, it may take 5–10 business days for the refund to appear.
Non-Returnable Items The following items cannot normally be returned:
- Used, washed, or heated kitchenware
- Items without their original packaging
- Personalized or customized items
- Gift cards
- Clearance or final-sale items clearly marked as non-returnable
- Items damaged through misuse, improper care, or failure to follow safety and usage instructions
This exclusion does not limit any rights customers may have under applicable consumer-protection laws.
Order Cancellation Orders may be cancelled before fulfillment begins. Contact us as soon as possible. Once an order has been processed or shipped, it cannot be cancelled and must be handled according to the return process above.